Reception Manager: Luxury Wellness Clinic | Knightsbridge
Location: Knightsbridge, London
Type: Full-Time Salary: £35k + performance bonuses
Are you an experienced, elegant, and highly organised Reception Manager with a passion for wellness, luxury service, and team leadership?
Join Dimple Amani, London’s leading holistic and Ayurvedic wellness brand loved by celebrities, top editors, and global influencers. With a flagship clinic in Knightsbridge and residencies in Selfridges Oxford Street, Liberty London, and Selfridges Birmingham, we are rapidly expanding and are seeking a Reception Manager who embodies efficiency, charm, and excellence.
Role Overview:
As the Reception Manager, you will be the face and heartbeat of our Knightsbridge clinic – responsible for delivering a flawless 7-star guest experience while managing a team of 10+ elite therapists and handling multi-location client communications.
You’ll need to be a natural multitasker, able to juggle front-of-house duties, therapist scheduling, client relations, and administrative tasks – all with poise, professionalism, and precision.
Key Responsibilities:
- Reception & Client Care
- Warmly welcome clients and deliver a seamless luxury experience from entry to exit
- Serve teas, manage VIP client protocols, and ensure the space is always immaculate
- Support high-profile bookings, including with founder Dimple Amani’s private clientele
- Bookings & Communication
- Manage calls, emails, chats, and messages – including bookings and reschedules for all Dimple Amani locations (Selfridges, Liberty & many more )
- Handle client queries, therapist updates, and cross-location scheduling confidently
- Operations & Team Management
- Oversee daily operations, rota checks, therapist check-ins/outs, and time sheet tracking
- Ensure each room meets brand hygiene and presentation standards
- Liaise with cleaning staff and ensure stock levels are replenished * Report directly to the PA of Dimple Amani
- Sales & Performance Tracking
- Recommend and upsell services and products
- Track therapist sales performance (product and service)
- Collect and manage client feedback and reviews
Ideal Candidate:
- Minimum 2 years’ experience in a similar front-of-house or reception management role within beauty, wellness, or luxury hospitality
- Strong leadership and multitasking skills – able to manage a team while staying client-focused
- Confident with booking systems, email/chat correspondence, and handling VIP clients
- Warm, well-spoken, elegant, and professional appearance
- Sales-savvy and able to communicate benefits of treatments and products naturally
- Highly flexible and reliable – willing to stay after hours if treatments are still running
- Thrives in a fast-paced, high-expectation environment
- Deeply respectful of the founder’s vision and brand values
What We Offer:
- A beautiful work environment in Knightsbridge
- Opportunities to grow with a fast-scaling luxury wellness brand
- Work alongside celebrity clients, renowned influencers, and top-tier press
- Staff discounts on products and treatments
- Be part of a movement transforming global wellness for women
- Staff discount on products and treatments
To Apply: Please submit your CV with and short cover note and explaining why you would be a perfect fit for the Dimple Amani brand to dimpleamani4@gmail.com.
Website: https://dimple-amani.com/
Instagram: @dimpleamani
Job Type: Full-time
Pay: From £15.00 per hour
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- Administrative: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In perso
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