REPORTING TO: FRONT OFFICE MANAGER

Hours of work: Full Time – 5 days per week
We are looking for a highly professional and enthusiastic Receptionist to join our Front Office team at Double Tree by Hilton London – Kingston upon Thames.

WHAT WILL IT BE LIKE, TO WORK FOR THIS HILTON BRAND?

DoubleTree by Hilton London – Kingston upon Thames is a 4 star stylish, newly opened hotel. We are set in a fabulous location, near the banks of the River Thames and just minutes from Kingston train station.
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest’s entire stay. DoubleTree by Hilton understands that doing the little things well can mean everything. If you enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for. Our Team Members are the Heart of DoubleTree by Hilton. As extraordinary hospitality professionals, we work together to make DoubleTree by Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
We look forward to receiving your application.
Job Types: Full-time, Permanent
Pay: £25,309.44 per year

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Day shift

Work Location: In perso

· Achieve positive outcomes from Guest queries in a timely and efficient manner;
· Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required;
· Ensure that the Front Office Manager, Assistant Front Office Manager and Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments;
· Attend appropriate training courses, when required;
· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties;
· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
· Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy;
· Comply with hotel security, fire regulations and all health and safety legislation;
· Act in accordance with policies and procedures when working with front of house equipment and property management systems;