RECEPTIONIST – DUNEDIN DENTAL CLINIC, EXETER

About Us
We’re a modern, welcoming dental clinic based in Exeter with a strong focus on patient care and teamwork. At Dunedin Dental Clinic, we pride ourselves on creating a relaxed and friendly environment for both our patients and our staff. If you’re looking for a positive, people-first workplace where you can feel valued and grow in your role, we’d love to hear from you.

ROLE OVERVIEW

As the first point of contact for our patients, your role is vital in delivering an excellent patient experience from the moment they walk through the door. We’re looking for someone who is friendly, organised, and confident with both patients and technology.

KEY RESPONSIBILITIES

• Act as front-of-house, creating a warm and professional welcome for all patients.
• Manage phone calls, emails, and patient communications, including appointment bookings and reschedules.
• Assist in planning and managing clinician diaries efficiently.
• Handle daily administrative tasks such as collecting medical history and consent forms.
• Process payments and record daily takings accurately.
• Open and close the practice as required.
• Support the wider team with ad hoc tasks as needed.
• Maintain compliance with relevant UK dental regulations (CQC, GDC, GDPR, HTM 01-05).
• Ensure consistent delivery of exceptional customer service.
• Effectively manage and resolve patient queries and concerns.