Are you an organised, people-focused leader looking to join a fast-paced leisure environment?
Xtreme360 Trampoline Park is seeking a Reception & Duty Manager to take ownership of our front-of-house experience and support the smooth running of the park during weekends.

ABOUT THE ROLE

This is a dual role where you will lead by example at reception while also stepping up as a Duty Manager during weekends. You’ll ensure every customer has an outstanding experience – from the moment they check in to the time they leave.

RECEPTION RESPONSIBILITIES

• Welcoming and checking in guests, ensuring all participants have valid tickets, trampoline socks, and signed waivers.
• Handling customer enquiries by phone, email, and in person.
• Maintaining a professional, clean, and organised reception area.
• Operating and overseeing Virtual Reality machines near reception (training provided).
• Processing bookings, payments, and customer queries efficiently.

DUTY MANAGER RESPONSIBILITIES

• Overseeing the smooth day-to-day operations of the park, ensuring high standards of customer service and safety.
• Managing staff on shift, allocating duties, and motivating the team.
• Ensuring cleanliness and presentation standards across the park are consistently met.
• Handling any escalated customer concerns in a professional manner.
• Taking responsibility for opening and closing the park, including security checks.
• Supporting the management team in compliance, health & safety, and staff training.