Receptionist - Eastwood Hall

at  Compass Group

We’re currently recruiting a friendly Receptionist to provide first-class reception service for Eastwood Hall on a full time, shift pattern basis. Morning, Evening, Weekend and Public Holiday work is expected.
As a Receptionist, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner, work efficiently to maximise sales and customer satisfaction and maintain standards of operation while positively approaching all sales opportunities to maximise profit. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Eastwood Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
We combine our spaces with a bigger family. Eastwood Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
Could you bring your spark to The Venues Collection? Here’s what you need to know before applying:

• Creating a warm and welcoming atmosphere for all staff and visitors in accordance with Company Policies and Company Standards Policy and to serve as an efficient point of contact during their stay.
• To be fully competent in the use of Opera PMS (extensive training will be provided), PDQ Machines, Telephone Switchboard and be able to train others in the use of these systems as required.
• To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• To activate/reissue room keys in accordance with guest confidentiality.
• To verify/adjust billing for guests.
• To complete or handover any special duties or responsibilities that are assigned.
• To balance the daily shift.
• To possess a great knowledge of the building and the services we offer
• To have a full understanding of any special events that are being run in the centres, e.g., Christmas, and be able to take the enquiry.
• To answer all incoming calls in a friendly manner
• To achieve departmental standards as defined in Standards Manual and to follow the procedures laid down.
• To ensure the accuracy of all information and respect its confidentiality. All tasks performed in your job should be as per the Standard advised to your training sessions/SOP.
• To ensure that all equipment in the department is properly used, maintained, and stored and is always kept clean.
• To provide administrative support across a diverse range of areas
• To develop a sense of responsibility and show adequate respect to the other Reception colleagues and to colleagues from other departments.
• To ensure the reception area is always kept neat and tidy
• To carry out reception duties on A.M. and P.M. shifts in line with the checklists, ensuring these are completed and signed off daily.
• To understand the banking and charging procedures.
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
• To represent Compass Group UK&I and maintaining a positive brand image