ESSENTIAL SKILLS

• Professional, courteous and friendly approach towards their work

• Excellent Written & Verbal Communication Skills
• Significant administrative, receptionist or F2F service experience

• Electricity or Utility Industry Knowledge (preferred but not essential)

• Exceptional administrative skills with the ability to work to tight deadlines
• Basic Computer Literacy including Microsoft Office Packages
• Excellent Time Management & Personal Organisational Skills
• Flexibility and the ability to manage multiple workstreams

WHAT’S IN IT FOR YOU…

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
The fast moving nature of the company’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it’s people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain’s greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don’t just supply green energy, we use the money from our customers’ bills to make it ourselves too- we build windmills and sun parks in Britain. We call this ‘bills in to mills’. In 2021, we started work on building two new solar parks, and now, in 2023, we’re bringing geothermal energy to our customers’ fuel mix, a first in the UK. We’re also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don’t just focus on energy though- we built Electric Highways, Britain’s leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain’s greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all

ABOUT THE ROLE

We are currently looking a Receptionist (Part Time) who will be focused on delivering an exceptional customer service and first impression experience to all our visitors both face to face, email and over the phone.
As part of a busy and friendly team, as a Receptionist you will be responsible for a variety of administrative duties and assisting in the smooth running of this function, dealing with Places queries raised to the team via the Service Desk function from all Ecotricity based sites.
The Places Team provides a key frontline service for all of our Ecotricity colleagues, and liaises with external companies, contractors and agencies to ensure a safe and effective working environment. The department is fast paced and friendly but extremely professional with an optimally safe and effective working environment being its main focus.

CORE RESPONSIBILITIES - RECEPTION

• Providing a welcoming and professional service to visitors and our colleagues at Ecotricity
• Meeting and greeting of visitors at our Head Office. Ensuring all visitors/contractors are signed in
• Preparing pool car key packs for all bookings made.
• Receiving Outbound Franked Post and sorting ready for daily collections from Royal Mail
• Assisting with the response and administration of all DSE requests raised through the Service desk
• Assisting with Courier collections for collection and delivery of Employee equipment
• Liaising with our Internal customers daily to ensure timely collection of deliveries received at Lion House
• The issuing and cancellation of ID cards to colleagues and contractors
• Identifying areas for improvement within systems and processes held in and on Reception.
  • Providing Holiday and relief cover of Lion House Reception

CORE RESPONSIBILITIES - ADMINISTRATION DUTIES

• Raising and processing purchase orders as and when required
• Operating the Places service desk and responding to requests
• To provide administrative support to enable the Places department to function effectively within agreed SLA’s
• To assist with the administration of clearing NET2 Reports to clear down leavers and unused access fobs.
• Administration of Car Park Booking enquiries
• Any other duties as requested by the Places Team Lead / Places Manager / Director of People