Experience

1 - 3 Years

Monthly Salary

AED 1,800 - 2,000 (₹44,182 - ₹49,091)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Benefits

Accomodation, Transportation

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

We are looking for a highly professional, customer-oriented Receptionists to serve as the first point of contact for visitors, guests, contractors, and stakeholders at our Parks facilities. The ideal candidates should possess strong hospitality and front-office experience, excellent communication skills, and the ability to provide exceptional customer service in a dynamic environment. Responsibilities will include but not limited to:

Front Desk & Visitor Management

• Welcome visitors, guests, residents, and contractors in a professional manner.
• Manage visitor registration and access control procedures.
• Assist guests with directions, park information, and facility enquiries.
• Maintain a clean, organised, and professional reception area.
• 
  

Customer Service & Guest Relations

• Deliver exceptional customer service and ensure a positive visitor experience.
• Handle enquiries, complaints, and service requests efficiently.
• Provide information regarding park attractions, events, facilities, and services.
• Escalate customer concerns to the relevant departments when necessary.
• 
  

Administrative Support

• Answer and direct incoming telephone calls and emails.
• Maintain records, logs, reports, and filing systems.
• Perform data entry and administrative tasks accurately.
• Coordinate with internal departments regarding operational requirements.
• 
  

Operations Support

• Support event registrations and visitor coordination activities.
• Coordinate with security, maintenance, and operations teams.
• Monitor reception activities and report any operational issues.
• Assist with meeting room bookings and facility reservations.
• 
  

Health, Safety & Compliance

• Adhere to company policies and HSE requirements.
• Follow security and emergency response procedures.
• Ensure compliance with visitor management protocols.

Desired Candidate Profile

Education

• Diploma or Bachelor's Degree in Hospitality, Hotel Management, Business Administration, or a related field.

Experience

• Minimum 2 years of Receptionist / Front Desk experience.
• Hospitality experience is mandatory.
• Preference will be given to candidates with Hotel Reception experience in the UAE.
• Minimum 1 year of UAE hotel reception experience preferred.
• Experience using Opera Cloud PMS and hotel reservation systems is highly preferred.
• Experience in hospitality, hotels, resorts, parks, leisure attractions, or customer-facing environments.

Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment.
• Proficiency in MS Office applications.
• Knowledge of visitor management and reception operations.

Preferred Qualifications

• Hands-on experience with:
  • Opera Cloud PMS
  • Hotel Reservation Systems
  • Guest Check-in / Check-out Procedures
  • Hospitality Customer Service Standards
  • Multilingual candidates will have an advantage.

Employment Type

• Full-time

Company Industry

• Facilities Management

Department / Functional Area

• ChefsF&BHousekeepingFront Desk
•