Receptionist, Emergency Services at Aga Khan University

Karachi, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Office, Multi-tasking, Problem Solving, Patient Registration, Cash Handling, Administrative Support, Appointment Booking, Emergency Management Systems

Industry

Hospitals and Health Care

Description

Receptionist, Emergency Services Entity Aga Khan University Location Karachi, Pakistan Introduction Aga Khan University (AKU) was chartered in 1983 as Pakistan's first private international university. Its Faculty of Health Sciences was planned with the support of Harvard University, McGill University and McMaster University, and presently includes a Medical College and a School of Nursing, which are located together with their principal teaching site, the Aga Khan University Hospital, on an 84-acre campus in Karachi, Pakistan. Aga Khan University invites applications for Receptionist, Emergency Services. Job Role / Responsibilities greet patients and other customers in a polite, prompt, helpful manner and provide necessary instructions/directions book appointments over phone or in-person for clinics or procedures use communication devices like paging system, nurse call system, panic alarm etc. as per requirements place orders/update Food Services Department for changes in patients' diet and meal tray as per physician's orders coordinate with the Bed Management and Admission Department regarding referral/transfer arrangements of patients as per requirement. perform efficiently with Emergency Management Systems (ERMS), Admissions, Discharge Transfer System (ADT) and Patient Care Inquiry (PCI) and maintain accurate patient status by updating dash boards, recording, updating diagnostics and transfer information manage cash including the receipt of payments via debit/credit cards and cheques. register all patients on timely basis ensuring appropriate forms are explained, signed and distributed. All registrations are completed accurately to ensure correct information for timely billing. maintain data and keep records of all necessary documents as per institutional guidelines provide administrative support to the unit ensure tidiness and cleanliness of reception area, as well as unit ensure availability of all forms, slips and stationary at all times provide assistance to the supervisor in the quality audits assist in keeping ward manual updated act as a unit coordinator whenever assigned by a manager Eligibility Criteria / Requirements a Bachelor’s degree 1-2 years of front desk or customer services experience (preferred) excellent customer service and communication skills knowledge and proficiency in basic computer application such as Microsoft Office ability to multi-task and work effectively in a fast-paced, professional environment ability to remain tactful, patient and calm in stressful situations ability to problem-solve using creative and critical thinking skills willing to work in COVID wards and critical patient care areas willingness to work in shifts

Responsibilities

Greet patients, manage appointments, and handle registrations and payments within the Emergency Services unit. Coordinate with various hospital departments to ensure efficient patient flow and maintain the cleanliness and organization of the reception area.