What You’ll Do:

• Be the first point of contact for clients - greet, assist, and schedule appointments.
• Manage daily administrative tasks, including phone calls, emails, and client records.
• Support the clinic Audiologist by coordinating bookings and following up with clients.
• Provide exceptional customer service, build rapport and maintain relationships with current and potential clients, to ensure a welcoming clinic environment.
• Contribute to strategies that increase client inquiries, increase clinic foot traffic, and enhance overall clinic success.

What We’re Looking For:

• Proven experience in reception or customer service, preferably in healthcare or allied health.
• Excellent communication skills, with a professional and approachable manner.
• Ability to manage a busy clinic environment, handling multiple tasks efficiently.
• Confident using computer systems and booking software, with strong attention to detail.
• Proactive and organised, with the ability to anticipate clinic needs and support the team effectively.