FenceLine Rentals Ltd is devoted to developing long-term relationships with our customers through superior customer service and integrity. In business since 1998, we have earned the trust and respect of Western Canada’s leading construction companies and our residential customers. Our product lines include temporary fence sales and rentals, portable toilets and waste disposal.
Position Summary:
We are seeking a reliable, professional, and customer-focused individual to join our team in a full-time Reception role. This position plays a vital role in creating a positive first impression for our customers and supporting internal operations. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and consistently delivers exceptional customer service.

Key Responsibilities:

• Answer and direct incoming phone calls in a professional, courteous, and efficient manner
• Accurately enter dispatch information into internal systems while managing multiple tasks simultaneously
• Make outbound calls for scheduling, confirmations, and updates with attention to detail and customer satisfaction
• Provide outstanding customer service and support via phone and email, ensuring inquiries are resolved promptly
• Maintain a clean, organized, and welcoming front desk/reception area
• Assist the operations team with basic administrative tasks and coordination
• Help maintain the cleanliness and organization of shared spaces, including the lunchroom
• Communicate effectively with internal staff and customers to ensure smooth operations
• Prioritize and manage multiple responsibilities while maintaining a high level of professionalism
• Perform other duties as assigned by the Operations Supervisor

Requirements:

• High school diploma or equivalent
• Previous experience in reception, customer service, or administrative roles preferred
• Exceptional verbal communication and phone etiquette skills
• Strong multitasking abilities and comfort working in a dynamic, fast-paced environment
• Proficiency in basic computer applications, including Microsoft Office and data entry
• Reliable transportation and availability to work on-site from 8:00 AM to 4:30 PM, Monday to Friday

Job Types: Full-time, Permanent
Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking

Ability to commute/relocate:

• Acheson, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Reception: 1 year (preferred)

Work Location: In perso

• Answer and direct incoming phone calls in a professional, courteous, and efficient manner
• Accurately enter dispatch information into internal systems while managing multiple tasks simultaneously
• Make outbound calls for scheduling, confirmations, and updates with attention to detail and customer satisfaction
• Provide outstanding customer service and support via phone and email, ensuring inquiries are resolved promptly
• Maintain a clean, organized, and welcoming front desk/reception area
• Assist the operations team with basic administrative tasks and coordination
• Help maintain the cleanliness and organization of shared spaces, including the lunchroom
• Communicate effectively with internal staff and customers to ensure smooth operations
• Prioritize and manage multiple responsibilities while maintaining a high level of professionalism
• Perform other duties as assigned by the Operations Superviso