WAYS IN WHICH YOU HAVE USED YOUR KNOWLEDGE, PROBLEM SOLVING SKILLS AND PROFESSIONAL UNDERSTANDING TO FIND SOLUTIONS TO PROBLEMS.

(Consider the following: How you have provided an efficient front-line service to members of the public; how you have provided a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.)

JOB DETAILS

Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom’s city, towns & villages.
More information about Community Use can be found at: https://active.fife.scot/about/community-use
Reporting directly to the Support Officer, you will undertake a frontline customer facing role. You will be required to engage with customers and service users in a positive manner and respond to customer enquiries and requests by answering telephones, emails, face to face as well as operating our booking procedures and systems. As a receptionist you will be required to work five days over seven which may include evenings and weekends. This role will require you to provide an efficient reception service to the public and be responsible for ensuring that appropriate procedures are adhered to and with regard to customer care policies. You will operate in accordance with service guidelines, health and safety policy and will follow all associated risk assessments and standard operating procedures. You will be a member of an area team providing administrative and clerical support to Community Use. In addition, you will be maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, resolution and handling of complaints, comments and compliments and escalating as appropriate. On occasions, this role may include lone working. It is not essential that you hold a driving license. However, you may be expected to travel between different facilities, some of which may have limited public transport links. A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for.

THE PERSON

We are looking for an enthusiastic and self-motivated individual with the ability to be able to work unsupervised and independently as part of a wider team. You will possess effective communication skills, be customer focussed and demonstrate a “can-do” attitude at all times.
The successful applicant must also:
Be educated to SCQF level 4.
Be confident and level-headed when dealing with people at all levels.
Be flexible and able to work on their own initiative.
Have excellent team working skills.
Possess a good understanding of IT and capable of using a variety of internal systems.