Full job description

Fitzpatrick Referrals is looking for new receptionists to expand our well-established team and provide the personal touch and high standards of care to our clients, their families, vets and colleagues at our busy specialist veterinary orthopaedics, neurology and dental hospital near Godalming in Surrey.

The right candidate will be an excellent communicator, proactive and resourceful with the ability to deal with a busy and demanding reception desk. We are looking for someone who is efficient, confident and empathetic.

The role includes, but is not limited to, meeting and greeting patients and their families, answering a high volume of telephone calls, managing busy appointment diaries, booking appointments, liaising with referring vets and other referral centres, dealing with email enquiries, cash handling, updating and maintaining client records and providing support to the triage department.

We are recruiting for two receptionists:

• We have one full-time role working 40-hours per week in line with the company rota. You will also work as part of a 1:4 weekend rota with days off in lieu.
• We have one part-time role working 30.5 hours per week working Thursday, Friday, Saturday and Sunday each week. Consideration would be given to working 3:4 weekends.

Both positions would consist of early and late shifts to be discussed in more detail at interview.

Fitzpatrick Referrals provides a competitive salary, workplace pension, life assurance, company sick pay, and access to an employee assistance programme.

To apply please send us your CV and a cover letter using the form below and confirm if you are applying for the full-time or part-time vacancy by 1st October 2026.

Early applications are encouraged and we reserve the right to close for applications before the closing date.

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person