Job Description

Roles & Responsibilities

Are you a customer-focused logistics professional who enjoys coordinating complex shipments, solving operational challenges and building strong relationships with customers and partners? Do you combine a hands-on mindset with commercial awareness and a drive to continuously improve processes? Then keep reading!

In this role, you act as the central point of contact throughout the shipment lifecycle. You translate customer requirements into clear operational and system input and ensure that orders are commercially complete and ready for execution. From order creation through vessel departure, you take ownership of your assigned customer accounts and shipment files.

On a daily basis, you coordinate order intake, translate customer requirements into operational execution and work closely with planning, operations, finance, sales and external partners to ensure smooth and reliable shipment handling. As the trusted point of contact for customers and agents, you proactively manage expectations, resolve issues and navigate operational disruptions such as delays, vessel changes or capacity constraints.

Alongside operational coordination, you are responsible for ensuring the commercial and financial completeness of orders, contributing to accurate revenue recognition, invoicing and dispute resolution. Throughout the entire process, you focus on delivering a professional, reliable and high-quality customer experience.

Alongside daily operations, you play an active role in improving processes and ways of working. By analysing customer feedback and operational performance, you identify opportunities to increase efficiency, service quality and collaboration across departments. You enjoy taking ownership, sharing insights and driving continuous improvement initiatives that create lasting value for both customers and the organisation.

This position offers plenty of room for initiative and responsibility within a dynamic, fast paced environment where continuous improvement and accountability are highly valued.

Desired Candidate Profile

• Has a business or commercial background in combination with minimum 3 years of logistics experience in forwarding or ISO tank / liquid environment;
• English professional proficiency, Spanish would be a serious plus;
• Must be based in Dubai already;
• Ownership driven, growth oriented, and commercially aware;
• Curious and analytical, with a focus on continuous improvement;
• Comfortable combining daily operations with project based work;
• Able to think both hands on and process oriented;
• Positive, solution focused communicator who builds trust easily.