Skills and experience required:

• Comfortable and confident on the telephone and PC literate
• Being able to use own initiative.
• Positive attitude and outlook with ability to empathise in all situations.
• Systematic and persistent approach to work
• Putting the customer first and taking person responsibility to resolve any issues

THIS ROLE IS BASED IN DARTFORD DA2. WORKING ANY 5 OVER 7 DAYS, 8 HOUR SHIFTS BETWEEN 8AM AND 8PM. PAYING £13.10 PER HOUR.

Key areas of responsibility:

• Contacting customers to book delivery slots at a time that suits them.
• Ensuring balances are settled on accounts.
• Updating internal systems and paperwork accordingly
• Working closely with the delivery teams to ensure each customer’s needs are met to a high standard.
• Approaching each customer with a warm and empathetic outlook and handling feedback and complaints in a professional manner

Skills and experience required:

• Comfortable and confident on the telephone and PC literate
• Being able to use own initiative.
• Positive attitude and outlook with ability to empathise in all situations.
• Systematic and persistent approach to work
• Putting the customer first and taking person responsibility to resolve any issues.