The Brandon House Hotel is a 4-star, family-run hotel nestled in the scenic surroundings of New Ross, Co. Wexford. With 78 well-appointed bedrooms, a ballroom, restaurant, meeting facilities, wellness spa, and leisure centre-all set within mature gardens and a Senses Walk-we are committed to delivering exceptional guest experiences in a welcoming environment.

SKILLS AND ATTRIBUTES:

• Proficiency in front office/reservation systems (training can be provided)
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work well under pressure and as part of a team
• Flexible availability, including weekends and evenings
• A positive, proactive attitude and willingness to learn
• Previous hotel experience is an advantage but not essential

ROLE OVERVIEW:

We are currently seeking a friendly and professional Receptionist to join our team. The successful candidate will be responsible for delivering outstanding guest service and supporting the smooth running of the front desk. This is a fantastic opportunity for someone who enjoys working in a fast-paced hospitality environment and values excellence in customer care.

KEY RESPONSIBILITIES:

• Warmly welcome and check in guests upon arrival
• Handle check-outs and process payments (cash and digital) accurately
• Answer telephone and email enquiries in a timely and professional manner
• Promote and upsell hotel facilities, including the restaurant, spa, and leisure centre
• Maintain accurate records and complete end-of-shift cash balancing
• Collaborate effectively with all departments to ensure a seamless guest experience