ABOUT US:

At Gear4music, we’re not just another musical instrument retailer—we’re a passionate community of music lovers, innovators, and experts. As one of the fastest-growing names in the music industry, we’re proud to offer customers an outstanding online shopping experience, and we’re on the lookout for talented individuals who share our vision and enthusiasm for all things music. Whether you’re a musician, audiophile, or just passionate about top-notch sound equipment, Gear4music is where you’ll thrive.

WHAT WE’RE LOOKING FOR:

We’re seeking a passionate, communicative, and reliable individual to join our team. While experience in customer service or receptionist roles is a bonus, we’re especially excited to hear from people who can bring diverse experiences to our team. If you’re not sure you tick every box but are eager to learn, please apply—we might be looking for someone just like you!

KEY SKILLS AND EXPERIENCE:

• Excellent written and verbal communication skills.
• Experience in a receptionist or customer service role is preferred.
• Proficient with Microsoft Office and general computer tasks.
• A strong knowledge of musical instruments and equipment is a huge plus.
• A friendly, approachable demeanor with a customer-first attitude.
• Passion or interest in music or audio-visual technology.

As our new Receptionist / Customer Service Advisor, you’ll be a key player in creating a positive, welcoming atmosphere for our customers and visitors. Your attention to detail and communication skills will help ensure every interaction is handled with care, from greeting visitors at our office to offering expert advice on our products. Plus, if you’re passionate about music or audio-visual gear, your knowledge will shine through in your role!
You’ll be supported to deliver exceptional customer service and assist with a variety of administrative tasks. Here’s what your day might include:
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Welcoming Visitors: Greet all visitors to our head office and direct them to the appropriate department or team member.

• Customer Support: Respond to customer emails, providing friendly, professional advice on musical instruments, equipment, and audio-visual products.
• Administrative Tasks: Assist with general office duties to keep things running smoothly.
• Problem Solving: Resolve customer inquiries or escalate issues when necessary.
• Teamwork: Become a key part of our dynamic Customer Service team!