Our Guest Services team is the first port of call for our guests and diners. Charged with overseeing all aspects of guest experience, you’ll uphold the hotel’s reputation to deliver exceptional and memorable service to all customers.
As part of the team, you’ll work closely with the Sales and Events, Front of House Operations and Housekeeping teams, ensuring all guests’ needs are met for accommodation and event enquiries, as well as managing dining reservations. We believe in high energy and want to bring someone with great enthusiasm and creative ideas into our business.

In this hands-on role, your main duties and responsibilities will be:

• Working with a guest services team and reporting to the Hotel Manager
• Ensuring all guests’ needs are met for accommodation and event enquiries, as well as managing dining reservations
• Delivering 4-star Luxury and 2-star rosette service in the amazing grounds of Healing Manor Hotel
• Quality control checks on hotel rooms and general areas, upholding your own high standards
• Acting as concierge and brand ambassador
• Upholding our drive for excellence and delivering the very best in customer experience and service
• Ensuring all daily procedures are completed and handovers are in place, communicating with subsequent shifts and providing your team with the most up-to-date and customer-centric information
• Answering phone calls, emails, and social media enquiries to provide outstanding service
• Be responsible for ensuring any internal messages are routed to the correct department
• Overviewing allocations, accommodation & dining, customer profiling & upselling
• Handling customer satisfaction and expectations, embedding ownership of complaints and solution finding
• Cash and payment handling
• A mixture of weekdays and weekend work
• 8–10 hour shifts

• Working with a guest services team and reporting to the Hotel Manager
• Ensuring all guests’ needs are met for accommodation and event enquiries, as well as managing dining reservations
• Delivering 4-star Luxury and 2-star rosette service in the amazing grounds of Healing Manor Hotel
• Quality control checks on hotel rooms and general areas, upholding your own high standards
• Acting as concierge and brand ambassador
• Upholding our drive for excellence and delivering the very best in customer experience and service
• Ensuring all daily procedures are completed and handovers are in place, communicating with subsequent shifts and providing your team with the most up-to-date and customer-centric information
• Answering phone calls, emails, and social media enquiries to provide outstanding service
• Be responsible for ensuring any internal messages are routed to the correct department
• Overviewing allocations, accommodation & dining, customer profiling & upselling
• Handling customer satisfaction and expectations, embedding ownership of complaints and solution finding
• Cash and payment handling
• A mixture of weekdays and weekend work
• 8–10 hour shift