Main Duties of role Greet patients and visitors as they enter the GP practice Be welcoming, friendly and helpful to patients and visitors Book in, amend and cancel patient appointments both in person, online and over the phone in accordance with the practices appointment procedures Signpost patients to the correct services and ensure all patients and visitors are redirected accordingly Ensure the practice is running smoothly and efficiently and helping the practice manage its extensive patient load Manage online consultations effectively using triage system, and assisting patients who are unable to use online services Be a bridge between patients and the members of the healthcare team to optimise care Undertaking administrative tasks Maintaining the front reception area, ensuring it remains clean and tidy and free of any obstruction and mess Liaising with healthcare professionals when necessary Helping new patients get settled into the practice by walking them through the process of officially joining the GP Using computers to arrange and amend appointments, helping GPs and nurses stay on top of their workload, and managing e-consultations and patients note

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