Receptionist (HIMS) at Aga Khan University

, , Pakistan -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Report Preparation, Customer Service, Cash Handling, Interpersonal Skills, Public Relations, Computer Proficiency, Workflow Management, Financial Transactions, Document Management, Attention to Detail, Communication Skills, Problem Solving, Time Management, Team Collaboration, Shift Work, Record Keeping

Industry

Hospitals and Health Care

Description

Receptionist (HIMS) Department: Health & Information Management Systems Entity: Aga Khan University Hospital Location: Karachi, Pakistan Introduction: The Aga Khan University Hospital (AKUH) is a not-for-profit health system with a quaternary care hospital in Karachi, and a nationwide presence through four Off-Campus Hospitals, 19 Medical Centres, more than 50 Pharmacies, and over 300 Laboratory sites across Pakistan. Extending care beyond hospital walls, AKUH also provides Home Healthcare Services. To ensure access for all, the Health System offers zakat and patient welfare support to those in financial need—benefiting 1.5 million patients in 2024 alone, with financial aid worth PKR 7.19 billion. Renowned for its commitment to quality and patient safety, AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre—one of the highest global standards in healthcare. Its Clinical Laboratories are accredited by the College of American Pathologists (CAP), further affirming the accuracy and reliability of its testing services, while all four Off-Campus Hospitals are certified at SafeCare Level 5. HIMS offers comprehensive medical record keeping services as well as expertise in medical coding, cancer registry coding, medical transcription and document imaging, all of which are crucial in maintaining comprehensive, up-to-date patient clinical records. We accommodate nearly 1.8 million medical records, with an average daily increase of 500 files. Every day, HIMS circulates about 4000 records both within the Stadium Road campus and with Clifton Medical Services. AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment. Responsibilities: You are responsible to: Release and prepare medical reports (investigation, discharge summaries) for external customers, Executive Clinic, and Corporate patients as per HIMS policy. Process birth/death certificate requests, including amendments and duplicates, ensuring accuracy and compliance with policy. Manage Family Hifazat program: brief customers, register requests, verify details in SAHL and scan/upload documents. Handle financial transactions: collect cash for medical report copies and deposit to cashier daily. Coordinate with Union Council by printing and delivering birth logs monthly for record updates. Maintain workflow efficiency: ensure adequate supplies, discard uncollected reports (>10 days old), and provide supervisor coverage when needed Requirements: You should have: Graduate Degree At least 2-4 years related work experience. Proficient at use of computer programs / software. Good English communication skills both verbal & written. Ability to understand customer’s (patient/visitor/other) needs to provide services that reflect value of the institution and promote customer satisfaction. Cash handling skills. Ability to perform multiple functions effectively under work pressure. Good public relations and interpersonal skills. Ability to work in shifts duties. Comprehensive employment reference checks will be conducted

Responsibilities

The Receptionist is responsible for preparing medical reports and processing certificate requests while ensuring compliance with policies. Additionally, they manage financial transactions and maintain workflow efficiency within the department.