Job Ref: HOL1155
Branch: Holiday Inn Manchester City
Location: Holiday Inn Manchester City , Manchester
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 06:45-14:45.14:45-22:24,10:00-18:30,12:00-20:30
Hours per week: 40
Posted date: 13/04/2025
Closing date: 27/05/2025
As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we’ll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.

WHAT WILL I BE RESPONSIBLE FOR AS A RECEPTIONIST?

• “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
• Checking guests in and out using Opera PMS, in line with brand standards
• Ensuring all guest charges are accurate and process payments in accordance to company policy
• Handling guest complaints in a calm and empathising manner
• Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
• Actively promoting our loyalty program, IHG Rewards Club
• Maximising opportunities to generate revenue through upselling
• Performing reservation arrival checks

IS THIS RECEPTIONIST ROLE RIGHT FOR ME?

• You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
• You will be able to work flexible hours on a shift basis including weekends and bank holidays