JOB SUMMARY:

A very visible and public relation position in handling all telephone calls and acts as an information center for all residents, co-workers, and guests.

Essential Functions:

• Treats all information about residents, their condition, and family as well as personnel matters as confidential information.
• Complies with established Corporate and Departmental policies and procedures, and maintains established standards and practices.
• Receives callers, determines nature of business and directs callers to the appropriate destination.
• Provides information or directs inquiries to the appropriate person in a professional and polite manner. Handles requests for information in a positive/professional manner.
• Separates and sorts mail.
• Responsible for issuing receipts for payments and contributions which are received at the front desk and preparing a daily reconciliation sheet.
• Types memos, correspondences, reports and other documents as requested by department heads.
• Keeps inventory of office supplies.
• Enters information on the computer concisely, accurately and completely as directed by the supervisor.
• Performs other functions as directed by the supervisor.

Qualifications:

• Requires tact, finesse, and a gracious spirit in meeting the requests and/or complaints in a manner reflective of Homewood’s philosophy.
• Keyboard speed of 40 wpm; ability to use computer and word processing software; knowledge of office style manual.
• Ability to read, write and understand English well.
• Has compassion, understanding and empathy for older persons.
• Ability to understand and follow oral and written instructions.
• Ability to communicate to residents at a level they can understand.
• Basic math skills.
• Ability to respond in a cheerful, pleasant, and professional manner to the public, and enjoys working with the public
• Ability to adjust priorities from one demand to another.

PHYSICAL REQUIREMENTS:

Working conditions are normal for an office environment. Work requires extensive work using a computer. This position has physical and mental aspects of sedentary work in which lifting requirements are minimal. Occasionally required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus

• Treats all information about residents, their condition, and family as well as personnel matters as confidential information.
• Complies with established Corporate and Departmental policies and procedures, and maintains established standards and practices.
• Receives callers, determines nature of business and directs callers to the appropriate destination.
• Provides information or directs inquiries to the appropriate person in a professional and polite manner. Handles requests for information in a positive/professional manner.
• Separates and sorts mail.
• Responsible for issuing receipts for payments and contributions which are received at the front desk and preparing a daily reconciliation sheet.
• Types memos, correspondences, reports and other documents as requested by department heads.
• Keeps inventory of office supplies.
• Enters information on the computer concisely, accurately and completely as directed by the supervisor.
• Performs other functions as directed by the supervisor