RECEPTIONIST at Horizon Health

Paris, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

20.6

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Phones, Scheduling Appointments, Routing Calls, Creating Patient Cases, Communication Skills, Customer Service, Diffusing Difficult Encounters, Message Composition, Clerical Duties, Processing Self-Referral Requests, Insurance Questions, Financial Questions

Industry

Hospitals and Health Care

Description

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: The receptionist is responsible for answering phones, scheduling appointments, routing calls, creating patient cases, and taking appropriate information from patient. The use of communication skills to clarify patient needs and understanding of provider appointment needs are imperative. Essential Functions: 1. Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and makes appointment utilizing appropriate guidelines. 2. Utilizes superior customer service skills to provide service to patients when diffusing difficult encounters. 3. Determine if calls are urgent or emergent by listening to the patient, following established guidelines, and then transferring the call to a nurse when appropriate. 4. Composes messages for physician/providers, nurses or other medical staff based on member requests. 5. Performs clerical duties which may include scheduling new patient appointments, processing self-referral requests, calling patients to cancel and reschedule appointments. 6. Answers basic insurance/financial questions and refers the difficult questions to the billers. 7. Works closely with patient advisory and/or nursing staff to ensure timely and effective appointment scheduling. The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives. Position Requirements: * High school graduate * At least one year of general office experience is preferred. * Excellent customer service skills are a requirement Position Information: Location: 727 E. Court Street Paris, IL 61944 Hours: Monday- Friday 8am-5pm Pay Range: Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience) Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays. Access to our benefits summary can be found by clicking the link below! https://www.myhorizonhealth.org/documents/content/2025-benefits-summary.pdf [https://www.myhorizonhealth.org/documents/content/2025-benefits-summary.pdf] Intrigued? Don’t wait, apply today. We are actively reviewing applicants for the Receptionist role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career!

Responsibilities

The receptionist is primarily responsible for managing patient flow by answering phones, scheduling appointments, routing calls, and creating patient cases while gathering necessary information. Essential functions include determining appointment types, utilizing superior customer service skills during patient encounters, and composing messages for medical staff.