JOB OVERVIEW

We’re looking for a Receptionist / Front of House to be the welcoming face of Mome, our creative café and play space for children aged 0–4. You’ll greet and register families, manage bookings for play sessions, workshops, and parties, process payments, and provide clear information about our programs and memberships. This role also involves supporting events, ensuring smooth check-ins, and maintaining safety and hygiene standards. The ideal candidate will have at least one year’s experience in reception, hospitality, or a child-friendly environment, be confident using booking systems Acquity / Square and POS software, and hold (or be willing to obtain) First Aid and Enhanced DBS certification. We’re looking for someone bubbly, friendly, and highly organised, with excellent multitasking skills and a genuine passion for creating joyful experiences for families.

REQUIREMENTS

• Strong computer skills, including proficiency in Microsoft Office and Google Workspace.
• Familiarity with Square / Acquity is an advantage.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• A positive attitude and strong interpersonal skills are essential for effective communication with guests and staff alike. Join us in creating memorable experiences for our guests while being part of a dynamic team!
  Job Types: Full-time, Part-time
  Pay: £12.21-£17.00 per hour
  Expected hours: 1 – 40 per week

Benefits:

• Company pension

Language:

• English (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In perso

• Greet guests upon arrival with a friendly and welcoming attitude.
• Manage reservations and seating arrangements efficiently.
• Maintain an organised waiting list during busy periods.
• Answer phone calls with proper phone etiquette, taking reservations or providing information as needed.
• Assist with administrative tasks such as data entry and clerical duties.
• Utilise Microsoft Office and Google Workspace for various administrative tasks.
• Handle guest inquiries and complaints professionally, ensuring customer satisfaction.