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Receptionist - Hotel at Alton Towers Resort

Staffordshire Moorlands, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

12.21

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Facing, Guest Issues Ownership, Cash Handling, Key Handling, Information Passing, Shift Work, First Impression, Teamwork

Industry

Leisure;Travel & Tourism

Description

What you'll bring to the team We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department. This role involves working a variety of shift patterns. Early shift pattern: 7:00 AM to 3:00 PM Late shift pattern: 14.30pm to 10.30pm Benefits Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel Ongoing training and development opportunities Plus, many more... Pay Range Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.

Responsibilities

This crucial customer-facing role involves being the first and last impression for guests across five different hotels, requiring the team to work closely together. Responsibilities include taking ownership of any guest issues, managing cash and keys, and ensuring guest information is correctly passed to the relevant departments.