Receptionist - Hotel at Alton Towers Resort

Staffordshire Moorlands, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

12.71

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Key Handling, Communication Skills, Problem Solving, Organizational Skills, Front Desk Operations, Guest Relations

Industry

Leisure;Travel & Tourism

Description

What you'll bring to the team Hotel Receptionist Location: Alton Towers Resort Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season. This role involves working a variety of shift patterns. Applicants must be able to work 5 out of 7 days and be 18yrs and over Early shift pattern: 7:00 AM to 3:00 PM Late shift pattern: 14.30pm to 10.30pm We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department. Qualifications & Experience Due to the nature of this role we can only accept applications from candidates 18 and over Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm Experience in customer-facing roles delivering excellent service Confident handling guest queries and front desk duties Strong communication skills with guests and internal teams Ability to work efficiently in a fast-paced environment Team player with good organisational and problem-solving skills Benefits Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel Ongoing training and development opportunities Plus, many more... Pay Range Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.

Responsibilities

The receptionist is responsible for managing guest check-ins and check-outs, handling cash and keys, and resolving guest issues. They ensure seamless communication between guests and internal departments to maintain a positive first and last impression.