Company description

Sofitel Luxembourg brings together two iconic 5-star establishments in the Luxembourg capital: Sofitel Luxembourg Europe , located in the heart of the European district of Kirchberg, and Sofitel Luxembourg Le Grand Ducal , located near the historic center of Luxembourg.

As part of the Sofitel universe, the luxury brand of the Accor group , the two hotels offer a high-end hospitality experience, combining French elegance, local know-how and a particular attention to the quality of service.

The Sofitel Luxembourg Europe stands out for its prime location in Kirchberg, near the European institutions, the Philharmonie Luxembourg, and the MUDAM.

The Sofitel Luxembourg Le Grand Ducal , on the other hand, offers an elegant setting in the heart of the city, with refined architecture, panoramic views of Luxembourg City, and renowned gastronomy.

Through these two establishments, Sofitel Luxembourg offers an international and multicultural environment, where excellence, team spirit, a sense of service and customer satisfaction are at the heart of priorities.

Joining Sofitel Luxembourg means becoming part of a team passionate about hospitality and developing within two prestigious hotels, in the heart of an international destination.

Job Description

Rotating Receptionist – Permanent Contract

We are looking for a rotating receptionist who is attentive, dynamic and has an excellent sense of service to join the Sofitel Luxembourg teams .

As a true ambassador for our establishments, you are the first point of contact for our guests and directly contribute to the quality of their experience. You ensure reception operations are handled with professionalism, efficiency, and elegance, while maintaining Sofitel's high standards of quality.

Working on a rotating schedule, you will be required to work different shifts and ensure the continuity of the reception service.

Your main responsibilities

• Welcoming clients with warmth, elegance and professionalism , in order to offer them a positive first impression and a memorable experience.
• Perform check-in and check-out procedures rigorously and efficiently, while ensuring the reliability of the recorded information.
• Manage reservations, room allocation, special requests and customer information with care and precision.
• Ensure the monitoring and updating of customer accounts and invoices , as well as the control and reconciliation of the cash register at the end of service.
• Adopt a commercial approach by promoting the hotel's rooms, amenities and services , in order to contribute to the development of revenue.
• Responding to customer requests, questions and potential complaints with attentiveness, responsiveness and empathy , ensuring follow-up until resolution.
• Use Opera with ease , as well as the various computer tools and systems necessary for the proper functioning of reception.
• Ensure effective communication with the Housekeeping, Maintenance, Reservations, F&B teams and other departments , in order to guarantee a smooth and personalized customer experience.
• Work independently while respecting the instructions of the Reception Manager, internal procedures and Sofitel brand standards.
• Demonstrate composure, organization and responsiveness during periods of high activity and be able to manage several priorities simultaneously.
• To actively participate in creating a positive and collaborative work environment , promoting mutual support, communication and team spirit.
• Be available and flexible to work according to a rotating schedule , including weekends and holidays as required by the business.

Qualifications

• You have at least 12 months of experience in reception or in a similar position in direct contact with customers, ideally in a  5-star establishment .
• You are fluent in French and English . Knowledge of other languages ​​is a real asset.
• You possess excellent interpersonal and communication skills and are driven by a genuine passion for hospitality and customer service.
• You are rigorous, organized and detail-oriented , with a constant concern to guarantee the reliability of operations and administrative tasks.
• Proficiency in Opera hotel management software is a plus.
• You are able to manage multiple tasks simultaneously , set your priorities and remain effective in a dynamic and demanding environment.
• You have a commercial acumen and know how to identify additional sales opportunities to contribute to the establishment's performance.
• You have good analytical and problem-solving skills and know how to handle customer requests or complaints calmly, empathetically and professionally.
• You are flexible and available to work on a rotating schedule 7 days a week , including weekends and public holidays.
• You demonstrate excellent organization and good time management .
• You enjoy teamwork and adopt a collaborative, caring and supportive attitude towards your colleagues.
• You present a professional attitude and a neat presentation , in line with the requirements of luxury hotels.

Additional information

The candidate must be legally authorized to work in Luxembourg and have the necessary documents to carry out a professional activity in Luxembourg.

Sofitel Luxembourg does not handle the process of obtaining a visa, work permit or work authorization.