J
O
B

DESCRIPTIONThe

Receptionist is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.RESP

• ONSIBILITIESOpe

r

• ate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.Abil
• ity to explain how bidding and unreserved auctions work.Supp
• ort customers during the auction registration process for online bidding.Reso
• lve issues and track interactions relating to customer accounts.Prov
• ide information related to past and upcoming auctions and equipment.Assi
• st with post sale accounts receivable phone calls and payment processing.Ensu
• re that superior customer service is always delivered to all customers.Prov
• ide additional administrative support as needed.Perf
• orm duties as assigned.QUA

L

• IFICATIONSPre

v

• ious work experience where you worked in-person with customersExpe
• rience using computers, and able to learn to use new technology and softwareA co
• mmitment to providing fantastic customer serviceAble

• to work well and maintain a positive attitude in high-pressure situationsA fr

• ONSIBILITIESOp