Croft Medical Centre Huddersfield
We are now recruiting additional reception staff due to introduction of additional services for patients and a rising practice list. We are located in a new purpose built surgery with excellent facilities for the practice team.

JOB SUMMARY:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, in person and via the telephone

KEY COMPETENCIES & SKILLS:

Office administration
Keyboard skills
Literary skills
Time management

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Answering telephone calls and dealing with face to face enquiries
• Dealing with all requests in an efficient and courteous manner
• Politely greeting patients and visitors to the centres
• Registering new patients at the surgery
• Explaining the practice procedures to new patients
• Opening post and forwarding it onto the relevant parties.
• Writing letters and correspondence on behalf of the surgery and medical staff
• Scheduling appointments for patients
• Updating the surgery computer system with appointments and personal details
• Making sure that the appointments system runs smoothly
• Accurately collecting information and personal details about patients
• Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals
• Screening enquiries for the doctors and medical staff
• Liaising with couriers and delivery companies
• Receiving urine and blood samples and sending them off to hospital laboratories
• Arranging prescriptions for patients
• Ability to prioritise and organise work
• General knowledge of office procedures and policies
• Ability to efficiently file alphabetically and numerically
• Use Microsoft Office Outlook and Word confidently
• Ability to use text messaging and email applications
• Making sure that the waiting areas are kept tidy
• Maintaining a clean reception area to demonstrate a professional image
• Awareness of the rules and regulations relating to medical documentation, including but not limited to, data protection, information governance and confidentiality
• Awareness of equality and diversity