We are seeking a Veterinary Receptionist for our clinic in the beautiful & vibrant Roncesvalles neighbourhood of Toronto.
Type: Part-time including evenings & rotating Saturdays
Compensation: Competitive hourly pay + benefits (commensurate with experience)

ABOUT US

We’re a warm, fast-paced small-animal clinic nestled in a friendly, walkable neighborhood. Our clients are regulars who truly care about their pets and we care about them too. If you love problem-solving, staying organized, and being the calm, welcoming voice at the front desk, we’d love to meet you.

Provide an exceptional front desk & client experience. Greet clients and pets, manage check-ins/outs, insurance claims, receiving payment, and create a welcoming, efficient flow. Keep the reception area clean, manage lobby traffic (separations for reactive pets, etc.). Offer updates to waiting clients; set expectations on timing with empathy and clarity.
Phones, messages & scheduling: Answer calls/emails/texts; triage concerns and route urgent cases appropriately. Book, confirm, and reschedule appointments for multiple manage waitlists and same-day openings. Review basic estimates and clinic policies. Process payments (cash, card), handle deposits, apply approved discounts, and follow end-of-day reconciliation procedures.
Medical records & privacy: Create and update client/patient profiles; attach documents, labs, and referral letters accurately. Protect confidentiality and follow privacy regulations/policies. Receive prescription refill requests; prepare for veterinarian review/approval and notify clients when ready. Log incoming lab results to patient files and flag for clinical follow-up; call clients to book rechecks when directed.
Insurance & Travel Documents: Prepare and submit pet insurance claims; track statuses and communicate with clients as needed. Assist with external forms (boarding/travel letters, referrals) according to clinic protocols.
If you have a generally positive demeanour & are interested in working at a lovely clinic in an abundant neighbourhood, please apply with your resume!
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Work Location: In perso