Key Responsibilities

• Welcome clients warmly and assist them throughout their visit.
• Answer calls, WhatsApp messages and general enquiries professionally.
• Schedule, confirm and manage appointments accurately.
• Follow up with clients regarding confirmations, cancellations and rescheduling.
• Coordinate with consultants, therapists, nurses and doctors to ensure a smooth client journey.
• Maintain accurate client information and update records in the clinic system.
• Manage client check-in and check-out procedures.
• Process payments, issue receipts and maintain accurate daily transaction records.
• Explain general clinic information, available services, opening hours and location.
• Handle client concerns calmly and escalate medical or service-related matters to the appropriate team member.
• Maintain a clean, organized and presentable reception area.
• Support the team with daily administrative duties and operational tasks.
• Encourage satisfied clients to share feedback and Google reviews.
• Maintain complete confidentiality of client and clinic information.

Requirements

• Previous experience as a receptionist, front-desk coordinator or customer-service representative.
• Experience in an aesthetic clinic, medical clinic, beauty clinic or hospitality environment is preferred.
• Excellent spoken and written English.
• Arabic or additional languages are an advantage.
• Professional appearance, positive attitude and excellent communication skills.
• Strong organization, multitasking and time-management abilities.
• Comfortable using appointment-booking systems, WhatsApp, email and Microsoft Office.
• Able to remain calm and professional in a busy clinic environment.
• Reliable, punctual and able to work well as part of a team.
• Available to work flexible shifts, weekends and public holidays when required.
• Immediate availability is preferred.