ABOUT US:

Interior Plumbing & Heating is a mechanical contracting company that specializes in mixed-use, residential, commercial, industrial, and institutional projects. With over 75 years of experience in Western Canada, IPH has come to be known as an industry leader who places importance on family values, exceptional work quality, and employee safety and job satisfaction.

POSITION SUMMARY:

We are seeking a friendly, professional, and highly organized Receptionist to be the first point of contact for our company. This role is crucial in ensuring smooth day-to-day operations by managing front desk duties, coordinating communication, and supporting both office staff and field technicians.

QUALIFICATIONS:

• High school diploma or equivalent; additional administrative training is an asset
• Minimum 1 year of receptionist or administrative experience (construction or trades industry preferred)
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)
• Experience using scheduling or dispatch software such as but not limited ServiceTitan is considered an asset, but training will be provided to the right fit.
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a busy environment
• Friendly, positive attitude with a customer-focused approach

• Greet and welcome customers, vendors, and visitors in a courteous and professional manner
• Answer, screen, and direct incoming phone calls and emails
• May require prolonged sitting on a desk
• Schedule service appointments and dispatch technicians using scheduling software
• Process work orders, invoices, and payments (cash, cheque, and credit card)
• Provide administrative support to office and service staff (filing, data entry, document prep)
• Manage incoming and outgoing mail and deliveries
• Place weekly inventory orders as needed
• Keep the front office area clean, stocked, and organized
• Ensure a high level of customer satisfaction through professional communication
• Other duties that may be assigned