Receptionist

at  Invicta Health CIC

Front Desk Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner. Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area. Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival. Accept payments and issue receipts for non-NHS services.
Support the Clinicians with booking ambulances/appropriate transport for patients according to protocols when required. Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary. Receive samples from patients, refusing those that have not been requested and/or expected. Keep the reception area, noticeboards, and leaflet dispensers clean, tidy and free from obstructions and clutter.
Support in ensuring the reception area remains a calm environment for all. Politely and safely addressing any disruptive behaviours, escalating to management where appropriate. Registrations and Appointments Process registrations both regular and temporary ensuring complete information and appropriate ID. Book in, amend and cancel general (GP/Nurse), clinic (Flu), QOF, Special Allocation Services (SAS) and third party (Physio) patient appointments in line with practice appointment procedures, ensuring coding is completed where necessary and optimum efficiency of the appointment system.
Monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department. Monitor the 111 clinical screen and directing as appropriate. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Ensure that patients without appointments but who need ‘urgent consultations are booked into appropriate slots and referred to a GP where necessary.
Chaperone patients and visitors when requested by line manager. Prescriptions and Certificates Receive and process prescription requests accurately and in accordance with practice guidelines under the instruction of the Prescription Clerk and/or Pharmacist. Raise any prescription queries with the appropriate lead including status check of whether it has been issued and where it is. Processing and handling of Cremation Forms and Death Certificates, informing required departments and accurately documenting details of passing.
Advice and guidance Provide advice (non-medical) and contact details of third-party services to patients as required. For example, suggesting a patient contact the Urgent Mental Health Team. Respond to and/or redirect all general enquiries, explaining procedures where necessary and processing paperwork where required. Process referrals for the District Nurse.
Action EMIS tasks and DOCMAN workflow in a timely manner. Communication Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate. Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to processed, chasing documentation, results, and appointment information. Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork. Monitor the reception email account and action any requests needed, raising any urgent enquiries to your line manager where relevant Data Handling Document information received from patients or third-party agencies, accurately on EMIS. For example, urgent blood results from path labs, patients home blood pressure readings and any urgent referral advise provided to them. Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date maintenance of both computerised and manual filing systems (i.e.
patient notes). Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Equipment and stock control Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids. Clearing and re-stocking stationery items in work areas as required ensuring low stock levels are reported to the relevant leads and ensuring a clear desk policy.
Safely accept and record receipt of any vaccine/medication deliveries, ensuring safe storage of items and informing relevant departments. Pack specimens ready for collection by the local hospital. Miscellaneous Opening and locking up of practice premises (where needed) and maintaining security in accordance with practice protocols at all times. Keep up to date with any new guidance and changes within the team.
Supporting in the training of new reception team members. Complete any special duties as outlined by your line manager. General Duties To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships. To contribute to the development of services, including processes, templates and principles.
To take part in any statutory and mandatory training or other training and development programmes as requested. Any other reasonable duties as directed by your line manager. Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review. Confidentiality, Equality and Diversity In the undertaking of the duties outlined above the post-holder will have access to confidential and sensitive information.
This must be kept strictly confidential at all times. Policies and procedures relating to the protection of personal and sensitive data must be always adhered to and only divulged to authorised persons. The post-holder will support the equality, diversity, and rights of patients & colleagues in a manner that is consistent with Invicta Health policies and legislation. The privacy, dignity and beliefs of patients, carers and colleagues must be respected.
The post-holder should behave in a manner which is welcoming, non-judgmental and respectful of the circumstances and rights of all visitors to the practice. Data Protection Under the Data Protection Act 1998: You must not at any time use the personal data held by the organisation for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act, then you must contact your manager. Health & Safety Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974) to maintain a healthy and safe working environment for both staff and visitors.
Employees also have a duty to observe obligation under the organisation safety policies, and to maintain awareness of safe practices and assessment of risk. Infection control All staff, collectively and individually, have a duty of care in following best practice in adherence to guidelines which is a fundamental requirement in underpinning the management of Infection, Prevention and Control. Safeguarding Children and Vulnerable Adults Safeguarding of individuals who come into contact with our services whether a child or young person, person with Learning Disabilities or an older or vulnerable adult, is the responsibility of all employees of the organisation in whatever capacity they are employed. Safeguarding Children The organisation adheres to the KCC Child Protection Procedures, and all employees have a duty of care and a responsibility to safeguard and promote the welfare of children

Please refer the Job description for details