We would like to invite applications for the following full time, 12 month fixed term position:

CLONTARF

We are looking for an enthusiastic, professional to provide front of house Reception duties, operate the main switchboard in Clontarf with administrative support for the Customer Care Team, in order to ensure the smooth delivery of the duties of the Customer Care Department supporting complaints, surveys, membership, and enquiries.
This role requires great telephone, verbal and written communication skills, as the successful candidate will liaise with external visitors, guests, IWA members and staff contacting the IWA office either by phone, Teams or visiting in person. This person will also liaise with all our departments in Clontarf and nationwide, as required.

MAIN DUTIES AND RESPONSIBILITIES

To portray a professional and well-presented image of the association
Answer all telephone calls courteously and transfer as appropriate on a busy switchboard; record the number of enquiries and their nature as required
Meeting visitors at the front desk by greeting, welcoming, directing and announcing them in a friendly and professional manner
Liaise with other departments as required
Assist with sorting and distribution of incoming post
Provide general administrative support
Contribute to the overall running of an efficient modern office system
Contact courier and taxi companies as required
Filing, photocopying, scanning etc of documentation using systems such as Microsoft One Drive/ Sharepoint
Carry out any other responsibilities / duties assigned to you from time to time.
Support IWA’s Complaint Management System
Support with responding to emails relating to all areas of business related to IWA