AT A GLANCE:

• Salary - £12.40 per hour
• Contract type - This position is a Permanent contract.
• Working pattern - 37.5 hours per week, Earliest start time 8:30 am latest finish time 8:15 pm, alternate weekends
• Location - Bala Lake Hotel, North Wales
  As a Hotel Receptionist at one of our stunning Partnership hotels, you’ll have the important job of looking after it’s reception, working as part of the hotel team to deliver a first-class guest experience while also managing administration tasks for the hotel and its Partners.

ESSENTIAL SKILLS/EXPERIENCE YOU’LL NEED

• Proven experience in a customer facing/customer service role.
• Good numeracy and computer literacy skills.
• Good organisational skills and able to communicate with stakeholders at all levels.

DESIRABLE SKILLS/EXPERIENCE YOU MAY HAVE

• Knowledge of a hotel operation.

ABOUT THE ROLE

About Bala Lake Hotel, Activity Base and Spa It’s our Place in the Mountains. Situated in the beautiful Snowdonia National Park looking out across spectacular mountains and just a short stroll from Llyn Tegid (Bala Lake), it’s a magical place to work. If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. The hotel offers both activity and relaxation in beautiful surroundings, guests can spend their stay taking part in one of the many activities such as Segways; Crossbows; Archery; Field Archery; High Ropes Aerial Challenge; Gladiator Challenge and Leap of Faith; Low Ropes Course with Zip Wire; Laser Clay; Monster Trucks; Bala’s own Escape rooms and Cyber Tag or relaxing and pampering themselves in our luxurious Spa overlooking Llyn Tegid (Bala Lake) towards the Arenig mountain.Job Description

KEY RESPONSIBILITIES

This role has a lot of variety and will include daily tasks such as:

• Managing bookings for hotel stays, spa treatments, and activities (location dependent).
• Being a key point of contact for guests and facilitating check in/check out procedures and any customer queries/complaints.
• Be a brand ambassador and look for opportunities to upsell memberships/events.
• Delivering a first rate guest experience.