Knights is the UK’s largest legal and professional services business outside of London. We have grown from 2 offices to over 30 in the past decade, building a reputation for being a premium law firm, with regional expertise combined with national capability.
Our business model and culture remain a clear differentiator from many legal services businesses, enabling us to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life and premium work spaces.
Our premium service to clients is defined by speed, access and communication. These three pillars guide our actions, both internally and externally and form the foundation of our clients’ experience.

Join our growing Reception team at Knights where you will be the voice of the business delivering a seamless, premium telephone experience to clients and colleagues alike. Working as part of our centralised national team, you will act as the first point of contact of all incoming telephone enquiries for all of our 32 locations nationally.

Representing our brand and values with every interaction, you will embody a standard of excellence in service, professionalism and discretion. This role is integral in setting the tone of our business, creating a refined, welcoming and helpful impression that reflects our commitment to quality, relationships and professionalism.

• Client service excellence – serving as the first point of contact for all callers – delivering a warm, engaging and consistently professional telephone experience for every caller, ensuring that the first interaction with our business reflects our values and brand tone.
• Call handling and routing– managing a high volume of inbound calls with accuracy and care, using internal systems to route calls effectively across 32 national locations.
• Professional communication – assessing caller needs through attentive listening and thoughtful questioning, ensuring that they are connected to the most appropriate contact quickly and with confidence.
• System navigation – using our internal Teams telephony and directory systems to identify and reach the correct colleagues or teams efficiently and accurately.
• Team collaboration – Working as part of the wider Centralised Front of House team to maintain seamless service across our national network, sharing updates and knowledge to ensure continuity.
• Service adaptability – Remaining calm and responsive when handling complex or urgent calls, escalating appropriately while maintaining reassurance and clarity for the caller.
• Brand representation – Upholding and promoting the Knights brand in all communication, ensuring tone and language align with our identity as a premium, people-first business.
• Quality assurance – Logging call data as required and supporting the continuous improvement of our call-handling protocols.
• Process adherence – Following set protocols for calls relating to confidential, sensitive or business-critical enquiries and escalating as per guidance.
• Service orientation – A genuine commitment to delivering outstanding client care and continuously improving service delivery.