The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

An exciting opportunity within our Front Desk team has become available as a Receptionist. Our Receptionists are the face and brand ambassadors of the Old Course Hotel and are passionate about providing excellent customer service and looking after our guests from the warm and cheerful greeting through to the heartfelt goodbye.
Additionally, you will be the point of contact for everyone entering the hotel and offer the highest possible service to all visitors and guests.
Your responsibilities will include:

Welcoming our guests with a cheerful and proper greeting.

• Check the guests into the hotel and ensure they complete their registration card to required legal standard and take the relevant action to prevent ‘Walk Out’ guests.
• Advise and upsell to best satisfy our guests needs and maximise hotel revenue.
• Explain the in-room facilities and make guests aware of the nearest fire exits.
• Recognise Guests who are travelling though a loyalty scheme such as Fine Hotel and Resort and IPrefer.
• Greet our guests in a friendly manner and lead their check out process.
• On check out, ensuring their stay was satisfactory.
• Provide and explain their bill and any charges.
• To thank our guests for staying with us and extend a sincere invitation to return.

• Money handling, including counting and keeping track of the floats during and at the end of your shift, ensuring there is a varied assortment of cash and ordering when applicable, reporting and rectifying any float discrepancies.

• • Being knowledgeable on the Hotels history, the multiple outlets and services offered including the Kohler Waters Spa, Food & Beverage outlets and Dukes Course.
• Being knowledgeable on local information, attractions and amenities.
  To be successful in this role you will have the following qualities and experience: