Full job description

La Familia Medical Center is looking for an experienced and presentable Receptionist / Patient Coordinator to join our team. The ideal candidate must be fluent in Arabic, have previous medical-center experience, and possess strong communication, sales, and patient-service skills.

Key Responsibilities

• Welcome patients professionally and provide excellent customer service.
• Manage patient appointments, registrations, inquiries, and follow-ups.
• Coordinate with doctors, nurses, and other departments regarding patient needs.
• Explain the clinic’s services, treatments, packages, and promotions.
• Upsell and cross-sell suitable medical, dental, aesthetic, and wellness services.
• Contact existing and potential patients through telephone and WhatsApp.
• Conduct telemarketing campaigns and follow up on leads.
• Confirm appointments and follow up with patients who missed or cancelled their appointments.
• Create short social media stories and videos promoting the clinic’s services.
• Assist in maintaining a positive and professional reception environment.
• Handle patient concerns politely and professionally.
• Maintain accurate patient records and protect patient confidentiality.
• Requirements