Receptionist

at  Landmark Hotels and Suites

• Accommodation + Food + Visa + Medical Provided by the company
• Male & Female can apply
• Hotel Industry Experience needed
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
  · All hotel features/ services, hours of operation.
  · All room rates, special packages and promotions.
  · Daily house count and expected arrivals/departures.
  · Scheduled daily group activities.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.

1. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

• To be able to perform any additional scope of duties if requested by the Management.
• To attend the mandatory External and Internal training and follow the company training policy.

Job Types: Full-time, Permanent
Pay: AED1,500.00 - AED2,000.00 per month

Experience:

• receptionist: 1 year (Required)

Please refer the Job description for details