JOB OVERVIEW:

As the Receptionist Lead, you will collaborate with the General Manager to oversee the Receptionist team, ensuring that residents are greeted warmly and directed appropriately. Additionally, you will handle phone calls, answer emails, and provide other administrative support to deliver exceptional customer service to both residents and visitors.
Compensation: $22.00 per hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

SKILLS AND QUALIFICATIONS:

• Friendly, outgoing and personable
• Able to identify issues and resolve before problems arise
• Self-starter
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations

EDUCATION AND EXPERIENCE:

• Customer service experience
• Proficient with Excel and other MS Office applications
• HOA or property management experience preferred

PHYSICAL REQUIREMENTS:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting
  Work Location: One Lexington; 1 E Lexington Ave, Phoenix, AZ 85012
  Work Hours: Monday - Friday, 4p - 11p

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Welcome residents and guests in a warm and friendly manner and answer questions
• Answer and direct phone calls in a polite, friendly and professional manner
• Maintain reception area and common areas
• Maintain visitor and vendor log
• Make reservations for social/common rooms
• Help manage work order requests
• Receive deliveries; sort and distribute mail and packages
• Take inventory of supplies and restock as needed
• Assist in organizing events and meetings and corresponding resident communication
• Assist in managing schedules for front desk staff
• Assist homeowners with general inquiries
• Manage key distribution, keeping necessary parties informed and updating the log
• Schedule move ins and outs
• Provide general administrative support to GM, including writing newsletter, memos, notifications and prepping for meetings