Kents Hill Park is a dedicated training and conference centre set in a peaceful location on the outskirts of Milton Keynes, yet within easy access to key road, rail and airport networks. Ideally suited to training courses and conferencing, our quiet, suburban location provides delegates with an environment conducive to learning.
With over 70 meeting rooms and 300 bedrooms, with our restaurant serving upwards of 200 guests for breakfast, lunch and dinner, we also have fantastic onsite leisure club operated by Nuffield Health.
Kents Hill Park offers a flexible and adaptable approach to our client’s business needs and can accommodate up to 600 delegates being one of the largest dedicated training and conference centres in the UK, it is not surprising that Kents Hill Park is recognised as a leading venue to host training and conferencing events in the home counties. The Venues Collection, a grouping of eight easily accessible event spaces division of Compass Group UK & Ireland.
Ensuring that from check-in to the final account being prepared and received by the client, the department operates to agreed company standards. With the emphasis being on creating the correct first impression, ensuring that the switchboard is answered efficiently, and using the correct salutations.

Department specific responsibilities-

• To be fully competent in the use of all IT systems associated with your department.
• To ensure that yourself and your team are fully aware of all venue’s facilities and events
• To ensure the department SOP is up to date and is monitored for 100% compliance.
• To handle guest queries and feedback, taking appropriate action to ensure full resolution.
• Develop and maintain a high level of guest care with the emphasis on guest interaction.
• Attend any meeting as requested by the management.
• To ensure effective communication between your department and any other department.
• Prepare all guest bills ensuring that there are no errors on the account.
• To minimise the use and manage how PM accounts are used.
• React promptly to any issued identified for maintenance and add into Opera.
• To ensure that the team understand the importance of profiling and are adhering to SOP.
• To drive email capture forward to assist with marketing our venue.
• To carry out Duty Management shifts as required.
• To train new colleagues as well as ongoing training for existing colleagues.
• To adhere to departmental SOP compliance.
• To communicate relevant matters to your team.
• Maintain colleague discipline and grievance procedures in accordance with our policies.

Health and Safety

• Take ownership for all Health and Safety matters in your department.
• To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met, including: licensing, Health and Safety at Work, COSHH, Environmental Health, Fire Precautions, Manual Handling, Wellbeing and Risk Assessments.

What you’ll get in return-

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby’s first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0605/97324001/52565985/SU #Venues Collection
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength

• To be fully competent in the use of all IT systems associated with your department.
• To ensure that yourself and your team are fully aware of all venue’s facilities and events
• To ensure the department SOP is up to date and is monitored for 100% compliance.
• To handle guest queries and feedback, taking appropriate action to ensure full resolution.
• Develop and maintain a high level of guest care with the emphasis on guest interaction.
• Attend any meeting as requested by the management.
• To ensure effective communication between your department and any other department.
• Prepare all guest bills ensuring that there are no errors on the account.
• To minimise the use and manage how PM accounts are used.
• React promptly to any issued identified for maintenance and add into Opera.
• To ensure that the team understand the importance of profiling and are adhering to SOP.
• To drive email capture forward to assist with marketing our venue.
• To carry out Duty Management shifts as required.
• To train new colleagues as well as ongoing training for existing colleagues.
• To adhere to departmental SOP compliance.
• To communicate relevant matters to your team.
• Maintain colleague discipline and grievance procedures in accordance with our policies