Vacancy Date
22/01/2025
Closing Date
19/02/2025
Location Text
London EC2V 6JP
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

OPERATIONAL SKILLS

Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 – 19.00, working Monday to Fridays, 40 hours per week.

WHAT CAN YOU BRING?

The experience and knowledge we are looking for from the future Receptionist include:

• Excellent standard of communication skills, verbal and written
• Excellent IT skills Microsoft packages
• Customer service orientation
• Attention to detail
• Excellent working in a team or alone
• Previous experience in a similar role/administration

OVERALL PURPOSE OF THE ROLE:

To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis

RESPONSIBILITIES:

Client Care

• Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established
• Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
• Aim to provide an update to any visitors waiting for verification in reception every five minutes
• Welcome and escort guests to meeting rooms, taking coats and luggage as required
• Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop client knowledge and share that information with the team
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately
• Answer calls as per the required standards and deliver messages in a timely manner
• Assist with hospitality duties (required only on some sites)
• Assist with any ad hoc duties as required