JOB SUMMARY

As the first point of contact at Acura Sherway, the Receptionist plays a vital role in creating a welcoming and professional experience for every customer. This position is responsible for answering calls, greeting visitors, and supporting various administrative tasks. The ideal candidate is organized, dependable, and passionate about providing excellent service, helping to build strong customer relationships and lasting Brand loyalty.

MINIMUM QUALIFICATIONS AND SKILLS

• High School Diploma (or equivalent), or working towards a High School Diploma.
• Experience in customer service.
• Experience in reception at a dealership, an asset.
• Excellent customer service skills including superb telephone demeanour and active listen skills.
• Excellent written and oral communications skills.
• Team oriented and enjoys working with others toward a common goal.
• Proven ability to work well under pressure while maintaining a calm demeanour.
• Proven ability to be organized and prioritize tasks.
• Has a keen eye for detail.
• Excellent interpersonal skills with an upbeat and engaging attitude.
• Flexible and open to change; able to take on special tasks as needed.
• Hold’s a valid driver’s license.
• Able to operate manual and automatic transmissions.
• Must be proficient with all Microsoft suite applications i.e., excel, word.
• Able to manage customer complaints and to solve difficult problems.
• Available to work evenings and weekends.

ADDITIONAL DUTIES INCLUDE:

• Balances debit card and credit card transactions.
• Completes work orders.
• Completed dealertrade paperwork and coordinates all activities required for dealertrades.