As a Receptionist, you will be the welcoming face of Life Leisure, playing a key role in delivering our purpose: to improve the lives of others. You’ll be responsible for creating a warm, professional, and efficient front-of-house experience that reflects our WATCH principles.
You will promote Life Leisure’s services and activities, connect with customers and colleagues to build positive relationships, and provide accurate information and support to ensure every visitor feels valued and informed. Your role will help ensure our hubs run smoothly and that every interaction contributes to a healthier, more active community.
Hours: Full Time, 37 per week
Location: Life Leisure Grand Central
Salary: £23,709

EDUCATION AND QUALIFICATIONS

Essential

• Minimum of 3 GCSE’s including Maths and English

Desirable

• Customer service qualification
• First Aid trained

ABILITIES, SKILLS AND KNOWLEDGE

Essential

• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure
• High attention to detail and accuracy in data entry and transactions
• Ability to manage multiple tasks and prioritise effectively
• Commitment to inclusivity and excellent customer service

Desirable

• Ability to identify and respond to customer needs proactively
• Confidence in using digital tools to support service delivery
• Understanding of the role of leisure in improving health and wellbeing
• Awareness of GDPR and data protection principles

EXPERIENCE RELEVANT TO THE ROLE

Essential

• Experience in a customer-facing role, ideally in a fast-paced environment
• Experience using digital booking or CRM systems
• Experience handling payments and managing basic financial transactions

Desirable

• Experience supporting customers with diverse needs
• Experience in a community, leisure, or wellbeing setting
• Experience using social media or digital tools to support customer engagement

JOB DUTIES:

• Be the friendly face that makes every visitor feel instantly welcome whether they’re a regular or it’s their first time through the door.
• Handle bookings, memberships, and payments with confidence and care. You’ll keep things running smoothly and spot when someone needs a bit of extra help.
• Chat with customers, answer questions, and point them in the right direction - in person, on the phone, or online.
• Keep reception looking sharp and feeling safe. Tidy desk, clear info, good vibes.
• Help customers get to grips with our app and online tools: no jargon, just simple support.
• Back up your Duty Managers with admin tasks and social media bits, snapping pics, sharing updates or helping us stay connected with our community.
• Know what’s going on across the hub so you can shout about our services and signpost people to what they need.
• Stick to our policies around safeguarding, health & safety and data protection, because trust and safety matter.
• Jump into training, team meetings, and new challenges with a positive attitude and a willingness to grow.
• Be proud to wear the Life Leisure badge: you’re part of something that’s all about improving lives.
  This job profile gives you a good feel for what the role’s all about but it’s not an exhaustive list. Things can change, and we’re a flexible team that pulls together to get things done. If your role evolves, we’ll chat with you about it and make sure your skills, strengths, and development are always part of the conversation.
  Job Types: Full-time, Permanent
  Pay: £12.29 per hour
  Expected hours: 37 per week

Benefits:

• Free fitness classes
• Gym membership

Work Location: In perso