Job Description
Position: Receptionist
Reporting to: General Manager
Job Profile
High levels of customer service and customer satisfaction is the main focus of the role helping to meet the expectations and requirements of the customer and LRP. You play an important role in providing the first impression for the Business
Centre and therefore LRP as a company.

Competencies for the Role:

• Client First
• Making Considered Decisions
• Effective Communication
• Persuasive Communication
• Planning & Organizing Team Working

Resilience

• Developing Self
• Change & Innovation Goal Focus

Key Responsibilities

Opening and closing of the center

• Maintaining the reception area to look and run professionally at all times

Reception Service and Security

• Reception service to be provided and managed to ensure it meets the business needs of the clients
• All services should be carried out in a courteous and timely manner
• Meet and greet clients as they enter and leave the build, including sign in procedures
• Notify clients of visitor arrival
• Paxton management o Key/ Access fob issue and control

Conference and Meeting Rooms

• Manage booking and enter onto CRM/ spread sheet o Manage and undertake set-up of rooms and provision of materials
• Manage and complete requests for catering and refreshment

Postal Services o Ensure that all post received is sorted correctly

• Ensure that all outgoing post is stamped and ready for specified collection time
• Courier Services
• Arrange courier deliveries for clients when requested
• Record all items into the clients account on CRM and spread sheet
• Receive incoming courier deliveries for clients and ensure sign off

General Housekeeping

• Ensure checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and ensure areas are fully stocked

Client Services

• Involvement in client move in and move out procedures
• Preparation and maintenance of client files o Building and maintaining client relationships in a professional manner
• Dealing with all client enquires and taking action in a timely fashion, escalating when appropriate
• Secretarial and administrative duties as and when required
• Management and maintenance of show offices and standard room set up

General Administration and Activities

• Including general filing, word processing, delivery notes and any other administration required for the role
• Ensure welcome packs are prepared and up to date
• Ensure refreshments, stationery, water and any other resources required for the day to day running of the center is executed o Involvement in various business and center audits

Sales and Marketing

• Assisting with sales enquires and viewings
• Ensure full hand over of information to the sales team within expected timescales
• Assist in marketing tasks

Monthly team meetings

• These may be held outside of normal office hours and may require your involvement through the agenda points

The details of this role may vary according to client and company needs.
Changes or amendments may be made without notice.

Health & Safety

• To ensure that the company’s Health & Safety Policies and Procedures are adhered to and ensure that they are followed in line with the employees responsibilities.
• Employees are reminded that they have a legal responsibility to take reasonable care for the health and safety of themselves and others by adopting the safe working practices given to them in either written or verbal communication, such that they do not put themselves, fellow employees, clients or visitors at risk.
• Duty of care for all business users.

General Responsibilities o

• Understand and comply with all relevant company rules, agreements, policies and procedures.
• Read and comply with instructions and directions as communicated via signs, notice boards and memos.
• Conduct yourself, at all times, in a professional and responsible manner, promoting a good and proper image in accordance with company standard.

Job Types: Full-time, Permanent
Pay: From £25,000.00 per year

Benefits:

• Company pension

Ability to commute/relocate:

• London EC4R: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative : 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

Competencies for the Role:

• Client First
• Making Considered Decisions
• Effective Communication
• Persuasive Communication
• Planning & Organizing Team Workin

General Responsibilities o

• Understand and comply with all relevant company rules, agreements, policies and procedures.
• Read and comply with instructions and directions as communicated via signs, notice boards and memos.
• Conduct yourself, at all times, in a professional and responsible manner, promoting a good and proper image in accordance with company standard