About the job
Role Purpose
The Receptionist serves as the first point of contact for visitors, clients, candidates, and employees. The role is responsible for providing a professional and welcoming front-of-house experience while supporting the smooth day-to-day operation of the office through administrative and coordination activities.
Key Responsibilities
Front Desk & Visitor Management
- Greet and welcome visitors, guests, and clients in a professional and courteous manner.
- Manage visitor sign-in procedures and ensure compliance with building security and visitor protocols.
- Notify employees of visitor arrivals and coordinate meeting room access as required.
- Maintain a clean, organized, and professional reception area at all times.
Phone & Communications Management
- Answer, screen, and route incoming telephone calls efficiently.
- Take accurate messages and ensure timely communication to relevant employees.
- Respond to general inquiries and direct requests to the appropriate departments.
- Manage shared reception email inboxes where applicable.
Administrative Support
- Provide general administrative support to various departments.
- Assist with document preparation, filing, scanning, photocopying, and record management.
- Support coordination of meetings, appointments, and office events.
- Maintain office directories, contact lists, and reception records.
Office Coordination
- Monitor meeting room bookings and ensure meeting facilities are prepared.
- Coordinate courier services, mail distribution, and package deliveries.
- Assist with office supply inventory tracking and replenishment requests.
- Liaise with building management, vendors, and service providers on routine matters.
Candidate & Client Experience
- Welcome interview candidates and external stakeholders professionally.
- Coordinate interview logistics with Talent Acquisition and hiring teams when required.
- Ensure a positive visitor and client experience consistent with the organization's values and standards.
Compliance & Confidentiality
- Maintain confidentiality of sensitive company, employee, and visitor information.
- Adhere to company policies, health and safety requirements, and security procedures.
- Support emergency response and evacuation procedures as directed.
Qualifications
Education
- Diploma, Bachelor's degree, or equivalent qualification preferred.
Experience
- 2-5 years of experience in a receptionist, front desk, customer service, or administrative support role.
- Experience within a corporate, financial services, investment, professional services, or multinational environment is advantageous.
Behavioral Competencies
- Professional appearance and demeanor.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Excellent interpersonal and relationship-building abilities.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong attention to detail and organizational skills.
- High level of discretion and confidentiality.
- Positive attitude with a proactive approach to problem-solving.
Linked-in
Google