For our Pax Check-in department At LuxairServices , we are looking for a:
Junior Check-In Reception Agent - Open to full-time / Part-Time (m/f/x)
Missions :
- To welcome, guide and check in passengers and crew members and their luggage while ensuring compliance with quality standards and flight punctuality.
- Check identity and travel documents, in accordance with applicable rules and legislation.
- Ensure compliance with commercial recommendations and the strictest application of safety and security rules.
- To be the preferred point of contact for clients.
- To board passengers and take care of unaccompanied minor children.
- Supply, maintain and secure check-in and boarding areas according to current procedures.
- Report any irregularities to the Supervisor.
Required profile:
Minimum criteria required for the position
- Hold a secondary school leaving certificate from Luxembourg or equivalent
- Proficiency in English, French and German (spoken & written)
- Being customer-oriented, having a neat appearance, and respecting uniform procedures
- Tour work
- To be precise, organized, and resilient to stress
- Ability to work independently and as part of a team
- Any other language will be considered a major asset for this position.
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Tasks:
- Welcoming, assisting and checking in passengers and crew members as well as their luggage while adhering to quality standards and ensuring the punctuality of flights.
- Verification of identity and travel documents in accordance with applicable rules and regulations.
- Ensuring compliance with commercial recommendations and the strictest safety and security regulations.
- Be the main point of contact for customers.
- Conducting the boarding and care of unaccompanied minor children.
- Maintaining, caring for, and securing the check-in and boarding areas in accordance with applicable procedures.
- Reporting any irregularities to the supervisor.
Requirements profile:
Minimum requirements for the position:
- Completion of secondary education in Luxembourg or equivalent qualification
- Fluency in English, French and German (spoken & written)
- Customer focus, well-groomed appearance and adherence to uniform regulations
- Willingness to work shifts
- Precision, organizational skills, and stress resistance
- Ability to work independently and in a team
- Each additional language is considered a great advantage for this position.