Job description

THE PERSON

Our Hotel Team Members are dedicated hospitality professionals who enjoy working on their own initiative, demonstrate a flexible approach and can multi-task. Most importantly they do all this with a positive ‘can do’ attitude and a relentless drive for excellence.
More than experience, it is important to us that our Hotel Team Members bring a natural passion for hospitality that will stand out to guests and colleagues alike. They will become recognised Ambassadors for not only Macdonald Inchyra Hotel but the company as a whole.
Your natural flair for engaging with guests to ensure they feel they are in safe hands will be second to none. Most importantly we are looking for people who enjoy putting smiles on the faces of others.
If that sounds like you, read on to find out more.

• To assist with and ensure that the reception desk is manned at all times
• To understand the local area and attractions and be able to make recommendations
• To demonstrate effective communication and handover during and at the end of each shift
• To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
• To ensure that all bookings and messages are captured and communicated and reservations processes are followed
• To manage an ‘out of hours’ conference / wedding enquiries professionally
• To ensure that all upsell opportunities are offered to enhance guest stay and experience
• To understand the front office systems and operating equipment including but not limited to; Opera, Office, Switchboard, back up, printers, POS, interfaces