JOB SUMMARY

Markham Law Firm is seeking a skilled receptionist.T. he receptionist is the first point of contact for the law firm and is critical to the client intake process. The receptionist is responsible for providing excellent service to clients and firm, and representing the firm’s brand at all times, which is to be compassionate, responsive and professional. Must genuinely love people and be willing to comfort callers who are often in times of crisis.

EDUCATION AND WORK EXPERIENCE:

• Spanish language fluency required
• Ability to handle emotional and sensitive clients and situations required
• Some college or military experience preferred
• Hospitality experience preferred
• Prior receptionist or legal experience a plus
  If you are an enthusiastic individual who thrives in a dynamic setting while providing excellent administrative support, we invite you to apply for this exciting opportunity as our Receptionist.
  Job Type: Full-time
  Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In perso

• Professionally administers all incoming calls, ensures calls are redirected accordingly
• Conducts initial client intakes including conflict checks, and match potential new clients with appropriate attorney
• Logs new client intakes and referral sources in Client Relationship Management (CRM) software, CLIO Grow
• Receives and processes website inquiries from new clients and follows up
• Makes sure the office is neat, orderly and clean: Lobby, Conference rooms, Common areas
• Ensures cleanliness of Reception Desk so that no client information, boxes, or stacks of paper are visible to clients
• Applies working knowledge of Attorney-client privilege and confidentiality
• Greets clients as they arrive in a professional, friendly and hospitable manner, and provide refreshments
• Receives and sign for packages
• Checks mail, scan date stamp and save all mail into client files according to firm processes
• Files hard copies of correspondence, pleading, etc. into client files
• Prepares documents for mailing
• Schedules delivery and pick up with Courier service
• Schedules court reporters for depositions, confirm or cancel as needed
• Creates new client files (hard files and digital)
• Prepares and send client intake summaries to attorneys
• Regular file maintenance of client files
• E-file court documents on CaseFile (DC) and Mdec (Maryland)
• Prepares retainer agreements
• Creates and maintains email contact list (MailChimp) and firm mailing list
• Trips to post office to send packages and certified mail or pick up catering for meetings
• Restocks office supplies throughout office
• Organizes and stock supply closet
• Other office duties as needed
• Ability to lift 25lbs
• Ability to work in office (this is not a work from home position)