ADDITIONAL INFORMATION

Job Number25047006
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Peterborough, Peterborough Business Park, Peterborough, England, United Kingdom, PE2 6GB
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Unleash your charm and hospitality superpowers! Join our fantastic front office team as a full time Guest Experience Expert and create memorable guest experiences!
Guest Experience Experts at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.

• Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
• Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
• Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
• Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
• Managing the hotel’s front desk area, ensuring it is clean, organised and well maintained.
• Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
• Preparing reports and updating occupancy statistics.