Materials Market is the UK’s first and only marketplace for building materials. As an early-stage start-up that launched in November 2020, we have grown at an astonishing rate and have achieved serious traction in a very short space of time. We are pioneering a new approach to the sale of building materials; using cutting-edge ecommerce and marketplace technology to connect buyers and sellers in a transparent and competitive online space.
This is an unique opportunity to be at the forefront of a fast-paced, innovative start-up that is right at the beginning of an exciting journey. We are looking for hard working, ambitious people to join us as we continue to disrupt a huge market with ground-breaking results.

OVERVIEW

We’re looking for a highly organised and friendly Receptionist to be the first point of contact for all incoming calls and enquiries at Materials Market. You’ll play a key role in ensuring smooth communication across the business, supporting the wider team by efficiently handling calls, assigning support tickets, and helping customers with quick requests like ETAs.
This is an ideal opportunity for someone with excellent phone manners, a calm and professional demeanour, and strong attention to detail.

SKILLS AND QUALIFICATIONS

• Strong verbal communication and telephone handling skills
• Friendly, professional, and patient manner
• Good organisational and multitasking abilities
• Proficient computer skills – especially email, call systems, and ticketing platforms (HubSpot preferred)
• Able to stay calm under pressure
• Proactive attitude and willingness to help others
  Job Types: Full-time, Permanent
  Pay: £26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Gym membership
• Private medical insurance
• Work from home

Application question(s):

• Please answer all six questions below. Any applications that do not include answers to all questions will not be reviewed and will be rejected. The questions below are mostly math based but some customer-service queries based as well and you will be expected to carry out tasks that require numeracy skills.

An insulation board has dimensions of 2400mm x 1200mm. How many m2 does the board cover?

• A customer has complained to you over the phone that their order should have been delivered yesterday, but it never arrived. They are very irate. How would you respond to the customer and what would you say?
• Someone is insulating a shed with where the area of the floor is 35.4m2. How many boards (rounded up to the nearest board) of 2400mm x 1200mm do they need to insulate their floor?
• An insulation slab is 1,200mm x 455mm in dimensions. There are 6 slabs per pack. How many m2 does a pack cover?
• A customer is insulating a wall where the dimensions are 3.9m x 10.6m. How many rolls of insulation do they need if the dimensions of the roll are 6,000mm x 1,140mm?
• If a length of timber is 3600mm long, how long is it in metres?

Work Location: In perso

• Answer all incoming calls and divert them to the appropriate team or individual
• Handle simple requests from customers directly, such as ETA enquiries
• Assign unallocated tickets in HubSpot to the correct team member or department
• Clear out low-priority or spam tickets from the unallocated queue
• Maintain a clear log of calls or queries where necessary
• Ensure all internal communication is smooth and timely
• Support the customer service and operations teams with basic admin tasks when needed